Online Subscription and Billing

Which number should I call if I have online billing enquires?
You can call our online billing provider on the following numbers for your online subscriptions and any billing enquires. (Not applicable to TV subscription)

Customer support information

Hours

24 hours a day, 7 days a week, 365 days a year

Phone

Local charge applies

USA(free)    8773695566

USA    9176755009

U.K.    02033180781

France    0182889342

Spain    931 761 050

Austria    072 0880 661

Nederl.    02 08 080 784

Italy    069 9266 886

Switz.    02 25 180 113

Luxem.    220 880 716

Belgium    02 80 89 940

Norway    021 030 779

Denmark     069 960 398

Other Countries:
International rates apply
           +44 2033 180 781

Email:   support@cgbilling.com

How is the billing information displayed on my bank statement?
Our discreet billing services will appear as WWW.CGBILLING.COM next to the website's transaction. If you do not see this on your statement, then we are not billing you.

I cancelled my membership and I still have access to the member's area
You always receive a confirmation email upon cancellation. This guarantees that you will not be rebilled for the next billing cycle of 30 days. But in the current billing cycle you will still be allowed access for the days that you have left.

What are the terms and conditions of my membership?
For more information of your membership please read our Terms and Conditions.

Why didn't I receive a confirmation email after signing up?
You must enter a valid email address each time you make a purchase through our payment platform to receive a confirmation in your mailbox.

My password or username does not work. How can I solve this?
Make sure you type in your Username and Password exactly the same way as they appear in the confirmation email after you signed up. Our system is case sensitive.

I double clicked the mouse button when selecting submit. Will I be billed twice?
No, our systems prevent you from being billed twice when signing up.

How do I cancel my membership?

CommerceGate
If you have ANY of the following two details available: Username, Credit Card, Email or Member ID, please click here.

If you do not have this information available, please click here. To learn more about our cancellation policy please read our terms and conditions.

CCBill
To cancel your CCBill Subscription please click here

Technical Information

I'm having trouble reaching the a page. Who should I contact?
If you have trouble connecting to a or downloading our images, please do not contact us requesting technical support. The site may be busy, or you may have problems with your computer or connection. Contact your service provider. If the problems are unrelated to your service provider then please email webmaster@demandadult.co.uk.

I can’t view your website properly?
Please make sure you are using the latest version of one of the following web browsers as this will allow for the best viewing experience.

Download
Internet Explorer

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Safari

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Firefox 

I have problems viewing video or part of the site content.
To get a full site experience it is recommended that you install the latest version of the Macromedia Flash browser plug-in.

Download the latest version of the Flash plug-in.

How the firewall settings will affect me?
If you have a firewall (security hardware/software) or any other related security software running on your PC it may affect your access to the site. You should consult the manufacturer's manual or contact them directly regarding the package/hardware configuration.

What’s the System Compatibility for your site?
Hardware:
Computer capable of running a contemporary web browser such as Microsoft Internet Explorer 7.0 or Firefox 3.0 on PC or Safari 3.1 on Mac.

• Monitor capable of thousands of colors (high colour) for good display of photographic images.

• Screen Resolution of 1024x768.

• Broadband connection recommended.

• Sound card

How do you collect and use Cookies?
Please visit our Privacy Policy page for all cookies and privacy related questions.

Who do I contact for Technical Support?
If you are still encountering technical problems then please contact us webmaster@demandadult.co.uk.

Other

How can I keep children from accessing the site?
There are many products that allow parents and teachers to restrict access to sites that contain sexual material. We believe this is the best option, rather than legislation or other methods of government censorship, to restrict access to certain online material.

Who do I contact for advertising and sponsorship enquires?
Please visit the contact page for further information on advertising and sponsorship opportunities.

General support enquiries
If you have a general non subscription or technical related enquiry then please contact us through contact us page.